AB Electrical & Communications

Last updated: 19 August 2026

AB Electrical & Communications (“AB Electrical”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. About us

AB Electrical & Communications provides electrical and communications services to residential, commercial, strata, property management and other customers throughout Sydney.

For privacy-related enquiries, you can contact us using the contact details provided on our website or by contacting our office.

2. What personal information we collect

Depending on how you interact with us, we may collect personal information including:

Your name

Business or company name

Residential or business address

Email address

Telephone and mobile numbers

Information about the property where our services are being provided

Information about electrical or other services you have requested

Details contained in enquiries, quotations, work orders and correspondence

Information required to arrange access to a property

Billing and payment information

Information provided by property managers, strata managers, builders, facilities managers or other customers

Photographs, videos, electrical reports and other information relating to work performed at a property

Records of communications between you and AB Electrical

Website and online enquiry information

Information relating to your interactions with our advertising, marketing and communications

Any other information you voluntarily provide to us

We generally do not seek to collect sensitive information about you. If sensitive information is provided to us, we will handle it in accordance with applicable privacy laws.

3. How we collect personal information

We may collect personal information directly from you when you:

Contact us by telephone, email, SMS or other communication channels

Submit an enquiry through our website or an online form

Request a quotation

Book or receive our services

Communicate with our staff or electricians

Make a payment

Subscribe to marketing communications

Leave a review or otherwise interact with us online

We may also collect information from third parties where appropriate, including:

Property owners

Property managers and real estate agencies

Strata managers and owners corporations

Builders and building managers

Facilities managers

Contractors and other service providers

Online platforms and advertising services

Publicly available sources

Where reasonably practicable, we will collect personal information directly from the individual concerned.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

Responding to enquiries

Providing quotations and estimates

Scheduling and performing electrical and communications services

Managing jobs and service records

Communicating with customers

Processing payments and invoices

Managing accounts and outstanding amounts

Providing reports, certificates and documentation

Managing our relationship with customers and suppliers

Managing warranty and service matters

Improving our services and customer experience

Managing our business operations

Maintaining appropriate business and financial records

Preventing fraud, misuse or unlawful activity

Complying with legal and regulatory obligations

Sending relevant marketing and promotional communications where permitted by law

Managing our website, advertising and digital marketing

Responding to complaints and resolving disputes

We will not use your personal information for purposes that are unrelated to the purposes described above unless permitted or required by law.

5. Marketing and communications

We may use personal information to send you information about our services, offers, promotions and other communications that may be relevant to you.

This may occur by email, SMS, telephone or other communication methods where permitted by law.

You can opt out of receiving direct marketing communications at any time by:

Using an unsubscribe facility provided in the communication;

Contacting AB Electrical and requesting to be removed from marketing communications; or

Following any other opt-out instructions provided by us.

We may continue to send non-marketing communications where reasonably necessary, such as information relating to an existing quotation, booking, job, invoice, warranty or other service.

6. Website, cookies and online advertising

When you visit our website, we may collect information about your interaction with the website, such as:

IP address

Browser and device information

Pages visited

Approximate location

Referring website or advertising source

Date and time of visits

Information submitted through online forms

We may use cookies, pixels, analytics services and similar technologies to understand how visitors use our website, measure advertising performance and improve our marketing.

We may use third-party advertising and analytics platforms, including services provided by companies such as Google and Meta, where applicable to our website and marketing activities.

These services may collect information about your interaction with our website and advertisements in accordance with their own privacy policies and applicable laws.

7. How we disclose personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

Our employees and contractors

Electricians and other technicians performing services

Subcontractors

Suppliers and manufacturers

Property managers and real estate agencies

Strata managers and owners corporations

Builders and other project participants

Facilities managers and building managers

Accounting, bookkeeping and financial service providers

Payment processors and financial institutions

IT, software, hosting and cloud service providers

Customer relationship management and job management platforms

Website, advertising and analytics providers

Professional advisers, insurers and legal advisers

Government agencies, regulators or authorities where required or authorised by law

We do not sell personal information to third parties.

8. Overseas disclosure

Some of the third-party technology, software, hosting, cloud, advertising, analytics and business service providers we use may store or process personal information outside Australia.

Where applicable, these providers may operate in countries including the United States and other countries in which our service providers maintain facilities or operations.

The location of particular service providers may change from time to time as our systems and service providers change.

Where required by applicable privacy laws, we will take reasonable steps to ensure that overseas disclosure of personal information is handled appropriately.

9. How we store and protect personal information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

Access controls

Password protection

User permissions

Secure cloud-based systems

Device security

Regular software and system updates

Staff procedures and access restrictions

Secure disposal of information when no longer required

No method of storing or transmitting information over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted electronically.

10. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal and accounting obligations, resolve disputes and enforce our agreements.

When personal information is no longer required and there is no legal or business reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Access to your personal information

You may request access to personal information that we hold about you.

We will generally provide access unless an exception under applicable law applies.

To request access, please contact AB Electrical using the contact details on our website and provide sufficient information to allow us to identify you and locate the relevant information.

We may need to verify your identity before providing access.

12. Correction of personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete or out of date, you can request that we correct it.

We will consider your request and take reasonable steps to correct information where appropriate.

13. Privacy complaints

If you believe AB Electrical has handled your personal information in a way that does not comply with applicable privacy laws, you may make a privacy complaint to us.

Please provide:

Your name and contact details

Details of your complaint

Any relevant dates or communications

The outcome you are seeking

We will review your complaint and respond within a reasonable period.

We will not charge you for making a privacy complaint.

If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Further information about privacy complaints is available from the OAIC website.

14. Anonymity and pseudonymity

Where it is lawful and practicable to do so, you may deal with us anonymously or using a pseudonym.

However, in many situations it may be impracticable for us to provide a quotation, arrange electrical services, issue an invoice or otherwise provide our services without identifying you.

15. Third-party websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy practices and policies. We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, privacy practices or applicable laws.

The updated version will be published on our website with the relevant “Last updated” date.

We recommend checking this page periodically for the latest version.

17. Contact us

If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact AB Electrical & Communications through the contact details provided on our website.

AB Electrical & Communications

Website: https://www.abelectricians.com.au

Last updated: 19 August 2026